Last updated: 11 September 2026
We want you to love what you ordered. If something isn’t right, here is exactly how returns, exchanges and refunds work at Fairy Suits.
At a glance
- Unstitched suits: free returns within 5 days of delivery, on all shipping methods.
- Damaged, faulty or wrong item: report within 7 days for a full refund or replacement – our 100% money back guarantee.
- Stitched / custom orders: made to your measurements, so not returnable – except for a stitching defect or an error on our part.
- Refunds are issued within 7–10 working days of receiving the item back.
1. Unstitched suits – 5-day free returns
Changed your mind, or the colour isn’t what you hoped for? You can return any unstitched suit within 5 days of delivery, whatever shipping method you chose. To qualify, the item must be:
- unused, unwashed and uncut, with no perfume, stains or marks;
- complete – all pieces (shirt, dupatta, trouser fabric, laces, embellishments) included;
- in its original packaging with tags and labels attached.
Items that have been cut, stitched, altered or washed cannot be returned. Sale and clearance items are final sale unless they arrive damaged or incorrect.
2. Damaged, faulty or wrong item – 100% money back guarantee
If your unstitched outfit arrives damaged, has a fabric or embroidery fault, or isn’t what you ordered, tell us within 7 days of delivery and we’ll make it right with a replacement or a full refund including the delivery charge – no questions asked. Please keep the packaging and send us clear photos of the issue so we can process it quickly.
Slight colour differences between photos and the product are normal due to lighting and screen settings and aren’t considered a fault. Extra laces, tassels and styling accessories shown in photoshoots are for display only unless listed in the product description.
3. Stitched and custom orders
Stitched suits are cut and sewn to the measurements you send us, so they cannot be resold and are not eligible for change-of-mind returns or exchanges. Because of this:
- A 50% advance payment is required to start a stitched order. Once cutting has started, this advance is non-refundable.
- Please double-check your measurements before confirming. If you’re unsure, message us on WhatsApp and we’ll help you measure correctly.
- If the outfit doesn’t match the measurements you provided, or has a stitching defect, we’ll alter or re-stitch it free of charge. Report it within 7 days of delivery.
- Minor alterations needed because of a change in your own measurements can be arranged at a small charge.
4. How to start a return
- Message us on WhatsApp or email support@fairysuits.pk with your order number, the reason for return and photos if the item is damaged.
- We’ll confirm the return and arrange pickup by our courier or share the return address.
- Pack the item securely in its original packaging with all pieces and tags.
- Once it reaches us and passes a quick check, your refund or exchange is processed.
Return pickup is free for eligible 5-day returns and for damaged or incorrect items. Please don’t send anything back before we’ve confirmed the return, as unconfirmed parcels may be delayed.
5. Exchanges
Prefer a different design instead of a refund? Let us know when you request the return and we’ll reserve the new item for you. If it costs more, you pay the difference; if it costs less, we refund it.
6. Refunds
- Prepaid orders (bank transfer, JazzCash, Easypaisa, card) are refunded to the same payment method.
- Cash on delivery orders are refunded by bank transfer, JazzCash or Easypaisa – we’ll ask for your details.
- Refunds are issued within 7–10 working days of the item reaching us. Your bank or wallet may take a few more days to show it.
- For change-of-mind returns, the original delivery charge (if any) is not refunded.
7. Cancellations
Unstitched orders can be cancelled free of charge any time before dispatch – just message us. Stitched orders can be cancelled for a full refund of the advance until cutting begins; after that, the advance is non-refundable.
8. Need help?
We’re on WhatsApp and at support@fairysuits.pk Monday to Saturday, 9am to 10pm. Message us with your order number and we’ll sort it out.